Our ticket submission system is designed for desktop and mobile devices. Once received, our team mobilizes and responds to tickets within minutes. There’s a reason we have a 98% customer satisfaction rating on all ticket submissions!
How Live Oak is designed to help:
While speed and accuracy are crucial, our team emphasizes clear communication throughout the ticketing process. We carefully train our staff to “over-communicate” during the incident response process to:
- translate complex IT concepts into layman’s terms
- outline that their issue has been resolved
- explain how the problem occurred in the first place
- provide ways to prevent these issues from recurring
Our Incident Response Process
Live Oak engineers work to record, categorize, and delegate incoming tickets to the corresponding team members. These experienced IT professionals communicate the expected timelines and processes with customers. We provide:
IT problems never follow a schedule. To minimize downtime, we offer 24/7 assistance. By diagnosing issues and using industry best practices, functionality should be restored quickly.
Using cutting-edge programs and tools, our team provides ongoing support to reinforce site infrastructure – and identify issues before they escalate.
Once solutions are provided, we take a step back and review the root cause (plus any areas for improvement). By constantly refining our approach and offerings, Live Oak bolsters your IT resilience.
With rising cybersecurity threats, it’s vital to maintain your site’s security. Through incident response services – and routine analysis – we’ll ensure that your systems have the proper safeguards to prevent breaches.
An MSP That Goes Above & Beyond
At Live Oak, your business will always talk to real humans, not chatbots. We make it easy to resolve issues, streamline communication, and take care of IT tasks.
To remove security vulnerabilities (like adding and removing staff from working environments), Live Oak IT manages all client work under “one roof.”
No two businesses’ needs are the same. Once we get started, every enterprise receives a custom IT roadmap to identify gaps and craft a detailed plan of action.
We don’t believe in hidden fees. Our customers always know what they’re being charged for – before they receive a bill.
In order to identify and address IT issues, a proactive team ensures that there will be minimal disruptions down the line.
If you’ve recently had turnover or have never had an in-house team, it can be challenging to understand ever-evolving technologies and best practices. Every quarter, our experts will provide you with the highlights and recommendations.
Looking for a new managed service provider? You’ve come to the right place.
We go the extra mile to provide partners with custom solutions. We never outsource our customer service to other companies or countries. When you partner with us, you’re working with the Live Oak team.
Whether you’re looking for a virtual IT department, a temporary staffing solution, or someone to set up your environment correctly, there’s a custom service for you.
Get in touch with us to discover more!
We pride ourselves on our reputation for customer satisfaction. By focusing on our clients’ individual needs and treating them like human beings, we’ve achieved an average 98% satisfaction rating.
What we do