PROACTIVE AND REACTIVE
At Live Oak, we have two distinct service teams within our organization. The “Reactive Services” team and the “Proactive Services” team.
In “Proactive Services”, we have a group of experienced IT managers who are responsible for partnering with customers to serve as their IT leadership team. When a new customer is onboarded, our Proactive Services team spend a considerable amount of time with the customer’s leadership team to not only identify any potential issues in the IT environment, but also to learn as much as they can about how the business works and what company leadership predicts for the future.
The Live Oak Difference
We pride ourselves on our reputation for customer satisfaction. By focussing on our clients’ individual needs and treating them like human beings, we’ve been able to achieve an average of 98% satisfaction rating.