The Child & Family Guidance Center & Live Oak IT Partners

About the Client

The Child & Family Guidance Center has been a trusted community resource since 1896, providing affordable mental health, medical, and pharmaceutical care across seven Texas counties. Their mission is simple: ensure everyone gets the care they need, regardless of their ability to pay.

The Challenge

By the end of 2022, the Guidance Center faced major IT hurdles. Despite operating nine clinics with 150 employees, IT was managed by just one person with occasional freelance help. Outdated laptops, servers, and security systems posed risks, and looming healthcare compliance requirements added pressure. The new leadership team—COO and CFO—recognized the urgent need for a modern, scalable IT solution.

The Solution

After evaluating multiple IT providers, the Guidance Center chose Live Oak IT Partners to lead their technology transformation. Live Oak conducted a full assessment and implemented key improvements, including:

• New laptops across all locations to eliminate compatibility issues and boost productivity.
• Cloud migration to replace aging servers, improving security and reducing costs.
• Enhanced cybersecurity with encryption, multi-factor authentication (MFA), and real-time threat detection.
• Automated processes to streamline operations and free up staff for more impactful work.

The Results

With Live Oak’s ongoing support, the Guidance Center has:

• Improved efficiency – Faster, more reliable systems reduced downtime and increased staff productivity.
• Better patient care – Enhanced technology enables quicker responses and more personalized services.
• Stronger security – Upgraded protections safeguard sensitive healthcare data.
• Long-term cost savings – Cloud solutions reduced maintenance expenses and future-proofed operations.

Thanks to these improvements, the Guidance Center is now expanding into primary care and dental services, ensuring even more North Texans receive essential care. As CFO Todd Wright puts it:

“We advanced thirty years as an organization in the past two years with the support of Live Oak IT Partners.”