// THE PROBLEM
// THE CHALLENGE
// THE SOLUTION
Since our partnership began more than two years ago, we’ve not only owned 100% of Onnit’s IT department, but our relationship has grown, and we acquired Onnit’s affiliate brands, Black Swan Yoga and the Onnit Gym.
We support Onnit with day-to-day activities and partner with them on all things IT. The average response time per help desk ticket is 19 minutes, with an overall satisfaction rate near 98%.
Our efforts saved Onnit more than 10% per month (around $11k) in IT salary costs, and we are currently supporting more than 100 Onnit employees.
I’ve never seen service like this from anyone, let alone an IT company. Highly satisfied. I’d happily recommend Live Oak to anyone looking to get some time back.
Jason Havey, CEO, Onnit