Incident Response
// human
Interaction with real people rather than robots.
// trustworthy
Upfront, honest pricing models.
// committed
Your success is our success.
// CUSTOMIZED
We cater to your individual business needs.
Our Approach
In “Reactive Services”, our team of highly experienced engineers work to quickly categorize incoming IT issues, distribute them to the team member that can work the issue the most efficiently, and communicate expected timelines with the customer who is having the trouble.
Our Process
COMmunication FIRST
While speed and accuracy are important, we’ve found that effective communication throughout the trouble ticket process is paramount to customer happiness, so we take time to train our staff how to over-communicate during the course of working on issues.
futureproof
Once the issue is identified, worked on and resolved, we then communicate with the customer on what we’ve found. We also place particular importance on translating potentially complex IT concepts into a more easily-understood explanation for the customer, allowing them to not only understand that their issue is resolved, but also what led to the issue coming up in the first place.
The Live Oak Difference
We pride ourselves on our reputation for customer satisfaction. By focussing on our clients’ individual needs and treating them like human beings, we’ve been able to achieve an average of 98% satisfaction rating.
