Our Services
Incident Response
Our ticket submission system is designed for desktop and mobile devices. Once received, our team mobilizes and responds to tickets within minutes. There’s a reason we have a 98% customer satisfaction rating on all ticket submissions!
How Live Oak is designed to help:
While speed and accuracy are crucial, our team emphasizes clear communication throughout the ticketing process. We carefully train our staff to “over-communicate” during the incident response process to:
- translate complex IT concepts into layman’s terms
- outline that their issue has been resolved
- explain how the problem occurred in the first place
- provide ways to prevent these issues from recurring
Our Incident Response Process
Live Oak engineers work to record, categorize, and delegate incoming tickets to the corresponding team members. These experienced IT professionals communicate the expected timelines and processes with customers. We provide:
IT problems never follow a schedule. To minimize downtime, we offer 24/7 assistance. By diagnosing issues and using industry best practices, functionality should be restored quickly.
Using cutting-edge programs and tools, our team provides ongoing support to reinforce site infrastructure – and identify issues before they escalate.
Once solutions are provided, we take a step back and review the root cause (plus any areas for improvement). By constantly refining our approach and offerings, Live Oak bolsters your IT resilience.
With rising cybersecurity threats, it’s vital to maintain your site’s security. Through incident response services – and routine analysis – we’ll ensure that your systems have the proper safeguards to prevent breaches.
Exceeding Expectations Since 2014
At Live Oak, your business will always talk to real humans, not chatbots. We make it easy to resolve issues, streamline communication, and take care of IT tasks.
To remove security vulnerabilities (like adding and removing staff from working environments), Live Oak IT manages all client work under “one roof.”
No two businesses’ needs are the same. Once we get started, every enterprise receives a custom IT roadmap to identify gaps and craft a detailed plan of action.
We don’t believe in hidden fees. Our customers always know what they’re being charged for – before they receive a bill.
In order to identify and address IT issues, a proactive team ensures that there will be minimal disruptions down the line.
If you’ve recently had turnover or have never had an in-house team, it can be challenging to understand ever-evolving technologies and best practices. Every quarter, our experts will provide you with the highlights and recommendations.
Our team of IT professionals goes above and beyond to provide each partner with custom solutions.
We don’t take your trust lightly. That’s why we never outsource our customer service to other businesses or other countries. When you partner with us, you’re working with Live Oak – and only Live Oak.
Whether you require hardware procurement, co-managed IT, or a vCIO, our custom services tick all of your boxes.
Looking to take your business to the next level? Let’s talk!
98% customer satisfaction
Every business has unique challenges. That’s why Live Oak IT provides individual attention and problem-solving – with fast turnaround.
What we do